Hydroxi Injection Technology (Pty) Ltd trading as HIT (Reg No: 2026/788347/07)
Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
- Date of compilation: 1 November 2026
- Date of last update: 1 November 2026
1. Introduction and purpose of this manual
The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to the constitutional right of access to information held by private bodies where that information is required for the exercise or protection of any right. Section 51 of PAIA requires the head of every private body to make a manual available that explains what records the body holds and how to ask for access to them.
Hydroxi Injection Technology (Pty) Ltd trading as HIT (“Hydroxi”, “HIT”, “we”, “us”, “our”) is a private body under PAIA. We trade as Hydroxi and HIT.africa. This manual tells you:
- who to contact to ask for access to our records;
- where to find the Information Regulator’s Guide on how to use PAIA;
- which records are available without a formal request;
- which records we keep under other laws;
- the subjects and categories of records we hold;
- how we process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA);
- how to make a request, the fees that may apply, the grounds on which we may refuse access, and the remedies available to you.
This manual does not give anyone an automatic right of access to our records. Access is granted only in line with PAIA, and some records may be withheld on the grounds PAIA allows.
2. Key definitions
- “Head” of a private body: for a company, the chief executive officer or equivalent officer, or the person acting in that role or duly authorised by them. Under POPIA the head of a private body is also its Information Officer.
- “Information Officer”: the person responsible for dealing with requests for access to our records and for our compliance with POPIA.
- “Deputy Information Officer”: a person designated by the Information Officer to help with these duties.
- “Record”: any recorded information, in any form or medium, in our possession or under our control, whether or not we created it.
- “Requester”: any person, including a public body or its official, who asks for access to a record, or a person acting on their behalf.
- “Regulator”: the Information Regulator established under section 39 of POPIA.
3. Our company details and Information Officer
| Item | Details |
|---|---|
| Name of private body | Hydroxi Injection Technology (Pty) Ltd trading as HIT |
| Registration number | 2026/788347/07 |
| Trading names | Hydroxi, HIT, HIT.africa |
| Directors | R Venter, CJ Herbst, LV Lundall, H Venter |
| Head of the private body and Information Officer | R Venter |
| Deputy Information Officer(s) | None designated at present |
| Postal address | 2 Heron Drive, Sheffield Estate, Vintage Drive, White River |
| Physical address | 2 Heron Drive, Sheffield Estate, Vintage Drive, White River |
| Registered address | 2 Heron Drive, Sheffield Estate, Vintage Drive, White River |
| Telephone | +27 (0) 84 588 6750 |
| info@hit.africa | |
| Website | https://hit.africa |
Please send all PAIA and POPIA requests to the Information Officer, marked for the attention of the Information Officer.
4. The Information Regulator’s Guide on how to use PAIA
Under section 10(1) of PAIA, the Information Regulator has updated and made available a Guide on how to use PAIA (the Guide). The Guide is written in an easy-to-understand way to help anyone who wants to use their rights under PAIA and POPIA. It is available in each of the official languages and in braille.
The Guide describes, among other things:
- the objects of PAIA and POPIA;
- the contact details of the Information Officer of every public body and of every Deputy Information Officer of public and private bodies;
- how and in what form to ask for access to a record of a public body (section 11) or a private body (section 50);
- the help available from the Information Officer of a public body and from the Regulator;
- all remedies available in law for an act or failure to act under PAIA and POPIA, including how to lodge an internal appeal (where available), a complaint to the Regulator, or an application to court;
- the requirement for public and private bodies to compile a manual, and how to get a copy of one;
- the notices that list records automatically available, and the fees payable for requests.
You can get the Guide:
- from the Regulator’s website at https://inforegulator.org.za/paia/;
- from the Regulator’s office, where you can inspect or copy it during normal working hours;
- on request from our Information Officer, using the prescribed Form 1 (Request for a copy of the Guide from an Information Officer). You may also ask the Regulator for a copy using its Form 1 (Request for a Guide from the Regulator);
- for inspection at our office during normal business hours.
The Information Regulator’s contact details are:
| Item | Details |
|---|---|
| Physical address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
| Telephone | 010 023 5200 |
| Toll free | 0800 017 160 |
| General enquiries email | enquiries@inforegulator.org.za |
| PAIA complaints email | PAIAComplaints@inforegulator.org.za |
| POPIA complaints email | POPIAComplaints@inforegulator.org.za |
| Website | https://inforegulator.org.za |
5. Records available without a request (section 52)
We have not published a notice under section 52(2) of PAIA at present. The following information is, however, freely available on our website at https://hit.africa, and you do not need to make a PAIA request to see it:
- information about our products and services, including the compatibility checker and savings calculator;
- our Privacy Policy (/privacy-policy/), Cookie Policy (/cookie-policy/), Website Terms of Use, Terms of Sale, Installation Terms and Cancellation and Refund Policy;
- this PAIA manual (/paia-manual/);
- our contact details.
Brochures and product information sheets are available on request, free of charge.
6. Records kept under other legislation
We keep records under the following laws, where they apply to us. Some may not apply to us yet because we are a new and small company. Where a record must be kept under one of these laws, a request for access is still made through PAIA, unless that law gives another way to get it.
- Basic Conditions of Employment Act 75 of 1997
- Broad-Based Black Economic Empowerment Act 53 of 2003
- Companies Act 71 of 2008
- Compensation for Occupational Injuries and Diseases Act 130 of 1993
- Consumer Protection Act 68 of 2008
- Customs and Excise Act 91 of 1964
- Electronic Communications and Transactions Act 25 of 2002
- Employment Equity Act 55 of 1998
- Income Tax Act 58 of 1962
- Labour Relations Act 66 of 1995
- Occupational Health and Safety Act 85 of 1993
- Promotion of Access to Information Act 2 of 2000
- Protection of Personal Information Act 4 of 2013
- Skills Development Act 97 of 1998 and Skills Development Levies Act 9 of 1999
- Tax Administration Act 28 of 2011
- Unemployment Insurance Act 63 of 2001 and Unemployment Insurance Contributions Act 4 of 2002
- Value-Added Tax Act 89 of 1991
This list is not complete. If we find that a record is kept under another law, we will deal with any request for it in line with PAIA.
7. Subjects and categories of records we hold
The table below describes the subjects and categories of records we hold. Records marked “Request needed” may only be accessed through a PAIA request and may be subject to the grounds for refusal in section 10 of this manual.
| Subject | Categories of records | Availability |
|---|---|---|
| Company and statutory records | Memorandum of Incorporation; certificate of incorporation and CIPC records; register of directors; securities register; minutes and resolutions of directors and shareholders; share certificates | Request needed (some are available from CIPC) |
| Financial and tax records | Annual financial statements; accounting records; bank records; invoices and receipts; asset register; tax returns and SARS correspondence; VAT records | Request needed |
| Customer records | Enquiries; quotes and fleet reports; orders; invoices; proof of payment; delivery, site assessment and installation records; warranty records; correspondence | Request needed |
| Supplier and service provider records | Supplier and operator agreements; purchase orders; delivery records; correspondence | Request needed |
| Products and technical records | Product specifications; installation and service records; test and warranty certificates; product brochures | Brochures available freely; others request needed |
| Marketing records | Marketing material; website content; marketing consent and opt-out records | Website content available freely; others request needed |
| Employment and personnel records | Employment contracts; payroll and leave records; tax and UIF records; disciplinary and training records; job applications | Request needed |
| Information technology records | Website and hosting records; software licences; IT security and backup records | Request needed |
| Legal and compliance records | Contracts; intellectual property records, including trade mark applications; insurance policies; POPIA and PAIA records; correspondence with authorities | Request needed |
8. Processing of personal information (POPIA)
Section 51(1)(c) of PAIA, as amended by POPIA, requires this manual to describe how we process personal information. Our Privacy Policy at /privacy-policy/ gives more detail.
Purpose of processing. We process personal information to:
- answer questions and check whether our system is likely to suit an engine;
- prepare quotes, fleet reports and site assessments;
- process orders, payments, delivery, installation and warranty claims;
- keep accounting and tax records and meet other legal duties;
- run, secure and improve our website and understand how it is used;
- send updates and offers, with consent or under the existing-customer rule in section 69 of POPIA;
- manage suppliers, service providers and, where applicable, employees;
- protect our rights, prevent fraud and resolve disputes.
Categories of data subjects and their personal information:
| Data subjects | Personal information we may process |
|---|---|
| Website visitors | IP address, browser and device type, pages visited and similar technical information collected through cookies and analytics, where allowed |
| Prospective customers and customers (individuals and representatives of companies) | Name and surname; email address; phone or WhatsApp number; company name and job title; vehicle and equipment details (fuel type, engine size, make and model, generator size, use, fleet size, distance or hours run, fuel use); quotes, orders, invoices and proof of payment; delivery, installation and warranty records; site address, vehicle registration or fleet numbers, measurements and photos; messages; marketing preferences |
| Juristic persons (customers, suppliers, service providers) | Name; registration and VAT numbers; contact details; contact persons; banking details; contracts and transaction records |
| Suppliers, service providers, installers and contractors | Names and contact details of contact persons; banking details; contracts; invoices |
| Directors and shareholders | Names; identity numbers; contact and address details; shareholding and director records |
| Employees and job applicants | Names; identity numbers; contact details; qualifications; employment history; remuneration; banking details; tax and UIF numbers; leave, performance and disciplinary records |
We do not ask for special personal information (such as health, religion or biometric information) from customers or website visitors, and we do not knowingly collect personal information about children.
Recipients or categories of recipients. We do not sell personal information. We may share it, only where needed, with:
- operators who process information on our behalf, such as our website hosting provider (Afrihost), our email provider, our customer relationship management system (HubSpot), WhatsApp (Meta), website analytics (Google Analytics and Google Search Console), online booking (Amelia), our accounting system (AVAS) and IT security tools;
- payment providers (such as PayFast, Peach Payments or Yoco), who process payment details on their own secure pages;
- a financier, if a customer asks us to refer them for finance;
- installers, couriers and service partners who need details to deliver or install an order;
- our professional advisers (such as auditors, accountants and attorneys);
- authorities such as SARS, CIPC and the Department of Employment and Labour, where the law requires it.
Our operators must process personal information only on our instructions, keep it confidential and apply proper security safeguards, as sections 20 and 21 of POPIA require. We put written agreements in place with them for this purpose.
Planned transborder flows of personal information. Some of our service providers store or process information on servers outside South Africa. For example, WhatsApp (Meta), Google and HubSpot may process data in the United States, the European Union or other countries. We transfer personal information outside South Africa only as section 72 of POPIA allows: where the recipient is subject to a law, binding corporate rules or a binding agreement giving protection substantially similar to POPIA; where the data subject has consented; or where the transfer is needed to perform a contract or take pre-contract steps the data subject asked for, or is otherwise allowed by section 72.
General description of information security measures. We take reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, as section 19 of POPIA requires. These include:
- encrypted connections (HTTPS) on our website;
- named user accounts, with access limited to what each person needs;
- multi-factor authentication for administrator accounts;
- security software, regular software updates and regular backups;
- written agreements with operators that require them to keep personal information secure;
- notifying the Information Regulator and affected data subjects of a security compromise, as section 22 of POPIA requires.
9. How to request access to a record
To ask for access to a record we hold:
- Use the prescribed Form 2 (Request for Access to Record, regulation 7 of the PAIA Regulations, 2021). You can download it from the Regulator’s website at https://inforegulator.org.za/paia/ or ask our Information Officer for a copy.
- Send the completed form to our Information Officer by email to info@hit.africa, by post or by hand to 2 Heron Drive, Sheffield Estate, Vintage Drive, White River.
- Give enough detail in the form for us to identify the record(s) you want and you as the requester.
- Say in which form you want access (for example a printed copy, an electronic copy or to inspect the record) and how you want to be told of our decision. If you want to be told in another way as well, say so and give the details.
- Identify the right you want to exercise or protect, and explain why the record is needed to exercise or protect that right. This is required by section 53(2)(d) of PAIA for requests to private bodies.
- Attach proof of your identity, such as a certified copy of your identity document or passport.
- If you are asking on behalf of another person, attach proof of the capacity in which you make the request, such as a power of attorney or proof of your authority to act for a company.
- Pay the request fee (see section 10 of this manual). If you only want to know whether we hold personal information about you, you can ask us free of charge under section 23(1)(a) of POPIA.
If you cannot read or write, or have a disability, you may make the request orally. The Information Officer will help you complete the form.
We will decide on your request within 30 days of receiving it and tell you of our decision, as section 56 of PAIA requires. We may extend this once by up to 30 more days in the circumstances set out in section 57 of PAIA, and we will tell you why. If we do not reply within the time allowed, the request is regarded as refused (section 58 of PAIA).
Third parties. If the record you ask for contains information about a third party (for example their personal, commercial or confidential information), we must take reasonable steps to inform that third party within 21 days of receiving your request, and give them 21 days to make representations on why access should be refused or to consent to disclosure (sections 71 to 73 of PAIA). We will tell you and the third party of our decision. The third party may lodge a complaint with the Regulator or apply to court against a decision to grant access.
10. Fees
PAIA and the PAIA Regulations, 2021 (Government Notice R757 of 27 August 2021, Annexure B) provide for two types of fees for requests to private bodies:
- a request fee, payable by every requester before we process the request; and
- an access fee, payable if access is granted, for reproducing the record, for the time reasonably needed to search for and prepare it, and for postage or electronic transfer.
The fees currently prescribed for private bodies, as published by the Information Regulator, are:
| Item | Description | Amount |
|---|---|---|
| 1 | Request fee, payable by every requester | R140.00 |
| 2 | Photocopy or printed black and white copy of an A4-size page | R2.00 per page or part of a page |
| 3 | Printed copy of an A4-size page | R2.00 per page or part of a page |
| 4 | Copy in computer-readable form on a flash drive provided by the requester, or on a compact disc provided by the requester | R40.00 |
| 4 | Copy in computer-readable form on a compact disc provided to the requester | R60.00 |
| 5 and 6 | Transcription or copy of visual images | Outsourced; based on the service provider’s quotation |
| 7 | Transcription of an audio record, per A4-size page | R24.00 |
| 8 | Copy of an audio record on a flash drive or compact disc provided by the requester | R40.00 |
| 8 | Copy of an audio record on a compact disc provided to the requester | R60.00 |
| 9 | Search for and preparation of the record for disclosure, for each hour or part of an hour, excluding the first hour | R145.00, to a total of no more than R435.00 |
| 10 | Deposit, if the search will take more than 6 hours | Up to one third of the access fee (items 2 to 8) |
| 11 | Postage, email or any other electronic transfer | Actual expense, if any |
Source: PAIA Regulations, 2021, Annexure B, and the Information Regulator’s PAIA fee structure (https://inforegulator.org.za/paia-fees-structure-2/). If these amounts change, the fees as currently prescribed will apply.
If a deposit is required, we will tell you on the prescribed Form 3 (Outcome of request and of fees payable). We may withhold a record until the fees have been paid. If your request is refused, we will repay any deposit. You may lodge a complaint with the Regulator, or apply to court, about the payment of a request fee or deposit, or the amount of an access fee.
11. Grounds for refusal of access
Part 3, Chapter 4 of PAIA sets out the only grounds on which a private body may or must refuse access. We may refuse access, in full or in part, where the request concerns:
- the unreasonable disclosure of personal information about a third party who is a natural person, including a deceased person (section 63);
- commercial information of a third party, such as trade secrets, or financial, commercial, scientific or technical information whose disclosure would likely cause harm to that third party (section 64);
- information that would breach a duty of confidence owed to a third party under an agreement (section 65);
- information whose disclosure could reasonably be expected to endanger a person’s life or physical safety, or prejudice the security of a building, structure, system, means of transport or property (section 66);
- records that are privileged from production in legal proceedings, unless the privilege has been waived (section 67);
- our own commercial information, such as trade secrets, or financial, commercial, scientific or technical information whose disclosure would likely cause us harm, or information that could put us at a disadvantage in negotiations or competition (section 68);
- research information of a third party or of us, whose disclosure would likely expose the researcher or the subject of the research to serious disadvantage (section 69).
We must still grant access to a record if disclosing it would reveal evidence of a substantial contravention of, or failure to comply with, the law, or an imminent and serious public safety or environmental risk, and the public interest in disclosure clearly outweighs the harm contemplated by the ground for refusal (section 70). Where part of a record may be refused, we will give access to the rest of it (section 59). If we refuse a request, we will give adequate reasons, refer to the relevant provisions of PAIA, and tell you of your remedies. If a requested record cannot be found or does not exist, we will tell you by affidavit or affirmation (section 55).
12. Remedies if you are not satisfied
We do not have an internal appeal procedure. The internal appeal procedure in PAIA applies only to certain public bodies, so our decision on a request is final within our organisation. If you are not satisfied with our decision (including a refusal, a deemed refusal, a decision on fees, an extension of time, or the form of access), you may, within 180 days of the decision:
- lodge a complaint with the Information Regulator under section 77A of PAIA, using the prescribed Form 5 (Complaint Form), by email to PAIAComplaints@inforegulator.org.za or using the contact details in section 4 of this manual; or
- apply to a court with appropriate jurisdiction for relief under section 78 of PAIA.
A third party who is not satisfied with our decision to grant access to a record about them has the same remedies.
13. Availability of this manual
This manual is available:
- on our website at https://hit.africa/paia-manual/;
- at our office at 2 Heron Drive, Sheffield Estate, Vintage Drive, White River, for public inspection during normal business hours;
- to any person on request, against payment of the prescribed fee for a copy (R2.00 per A4-size page, as set out in section 10 of this manual); and
- to the Information Regulator on request.
14. Updating this manual
The head of Hydroxi Injection Technology (Pty) Ltd will review and update this manual regularly, and whenever our details, records or processing of personal information change. The latest version will always be on our website, with the date of its last update.
Issued by R Venter, Head of the private body and Information Officer, Hydroxi Injection Technology (Pty) Ltd trading as HIT.
Date: 1 November 2026